If you want your visitors to wait in the queue and want the chat window to display a queue message, you can simply turn ON queueing. The queue message is customizable. ******Do not like to show an offline form when the agents are busy? No problem, you can set up queueing****** Note: This individual agent level max chat limit will supersede the company level max chat limit count (if set). You can also unset the max chat limit here. Click on a particular agent tile and set the max chat limit.ģ. To setup, In admin's login, go to the Agents page.Ģ. You can alternatively hide widget when agents are busy by Toggling ON 'Hide widget when all agents are busy'Ģ. Steps to setup Agent level max chat limit:ġ. Once your agents are in their maximum chat limit, the Offline form will be displayed to your visitors. If you want to set Company level maximum chat limit for an agent, you can enable throttling by Toggling ON 'Enable elastic chat limit for agents' and provide the no of chats an agent can handle in the pop up box. Steps to setup Company level max chat limit(Throttling).(Common for both the Broadcast and Auto-assign routing modes) Setting up maximum chat limit for the agent:ġ. Click on either of the radio buttons Broadcast or Auto assign. Click on Chat routing from the main menu.ģ. Login to HappyFox Chat account with Admin's credentials.Ģ.
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